Welcome to Söderfors Manor! We look forward to providing you with a first-class experience. The following terms and conditions govern your stay at our hotel, Söderfors Resort & Spa AB (org. no. 559448-9311). Unless otherwise agreed in writing with the hotel, the following rules apply.
Booking and Confirmation
A booking is binding as soon as it has been confirmed and you have received a booking number. This can be done orally, in writing or through our booking system. When booking, you are required to provide your name, address, arrival and departure time and how payment is to be made. Different rules may apply to different pricing options. Please refer to the details of your booking for more information.
Age requirements
You must be at least 18 years old to book a room at Söderfors Herrgård. A person who books a room for a minor is responsible for the room and reservation regardless of whether they accompany the minor or not.
Unregistered Guests
For the safety of our guests, only registered guests and our staff are permitted to enter hotel rooms or other restricted areas of public access.
Guest Conduct
Guests are expected to behave in a manner that does not interfere with the stay of other guests. The hotel reserves the right to refuse service or reject a guest without a refund if their behavior is deemed inappropriate.
Child Policy
Children between 0 and 3 years stay free of charge if they sleep in the same bed as an adult or if the guest himself arranges sleeping accommodation. Special rates are valid for children between 4 and 12 years old.
Cancellations and No-Arrivals
Cancellation conditions may vary depending on the pricing option selected at the time of booking. Please read the pricing information carefully. Unless otherwise agreed with the hotel, or unless otherwise stated for your rate option, cancellation must be made no later than 18:00 on the day prior to arrival. If you have booked through an online travel agent such as Booking or Expedia, cancellation must be made through them. No arrival or late cancellation will be charged with a cancellation fee equivalent to one night.
Arrival and Departure
Your hotel room will be ready from 15:00 on the day of arrival. Check-out must be done no later than 11:00 on the day of departure.
We do our best to accommodate requests for changed check-in and check-out times, but we cannot guarantee that all requests can be met.
Early Departures and Extension of Stay
If you need to leave earlier than planned, please inform the reception. This may involve price adjustments. If you wish to extend your stay at the hotel, you must inform us by 18:00 on the day before your scheduled departure date.
Inaccessibility of Rooms
If the hotel is unable to provide the same room as booked, you are entitled to receive an equivalent or upgraded room at the hotel free of charge.
Payment
For some pricing options, prepayment may be required, which will be stated at the time of booking. This prepayment will be deducted from your final bill or used for any cancellation/no-show fees. Unless otherwise agreed with the hotel, the hotel bill must be paid upon receipt, which is usually done at the time of booking or upon arrival. The hotel accepts most standard credit cards and Swish, but is not required to accept credit cards, checks, vouchers or foreign currency if the hotel has not offered this.