Terms and conditions

1. Company information

Söderfors Resort & Spa AB, company registration number 559448-9311, Söderfors Herrgård 1, 815 76 Söderfors, Sweden. Telephone: +46 293 76 10 20. Email: [email protected].

2. When these terms apply

These terms mainly cover individual bookings made directly through our website, booking system, telephone or email.

Specific terms may apply to conferences, groups, weddings, events, companies, larger parties, campaigns and packages, and take precedence. A third party's terms may govern payment, changes and cancellation when you book through that party.

3. Booking and confirmation

A booking becomes binding when Söderfors Manor confirms it and provides a booking number or equivalent confirmation through the booking system, email, telephone or another agreed channel.

You must check the dates, number of guests, room type, services and other details and report errors promptly. Special price or package terms appear during booking or in the confirmation.

4. Age requirement

You must be at least 18 to book a hotel room. The person making the booking is responsible for it and for accompanying minors. We may refuse check-in if the requirement is not met.

5. Prices and payment

The price and services in the confirmation apply. Payment is normally due at booking unless stated otherwise and, depending on the booking, may be made by card, Swish or invoice.

For reception bookings not paid immediately, we may charge according to the applicable cancellation terms. Consumer prices include applicable VAT unless expressly stated otherwise.

6. Cancellation without cancellation protection

Unless stated otherwise, a booking without cancellation protection can be cancelled or rebooked free of charge until seven days before arrival. A later cancellation, change or no-show is charged at the full booking amount.

Packages, campaign rates, events, groups and other offers may have different cancellation terms shown during booking.

7. Cancellation protection

If cancellation protection was purchased, the booking may be cancelled or rebooked no later than 15:00 on the day before arrival, which is 24 hours before the standard check-in time.

A later cancellation or no-show is charged in full. The protection fee is not refundable. Specific terms provided for a booking take precedence.

8. How to cancel

Use the same channel through which you booked. We can assist with direct bookings, while bookings through a platform or tour operator normally must be changed there. A cancellation is complete when registered and confirmed.

9. Right of withdrawal

There is normally no statutory withdrawal right for accommodation or other services supplied on a fixed date or during a fixed period. Your cancellation and change rights follow the booking terms.

10. Arrival and departure

Standard check-in begins at 15:00 and check-out is by 11:00. Early check-in and late check-out depend on availability and are guaranteed only when expressly confirmed. Packages may use different times.

11. Early departure

If you end your stay early, the unused part is normally not refunded. Specific terms, cancellation protection or a written agreement may provide otherwise.

12. Extending your stay

Contact reception if you wish to extend your stay. An extension is offered only subject to availability and at the price applicable to the additional period.

14. Registered guests

For security, everyone staying at the hotel must be included in the booking or registered with us. Unregistered people may not stay overnight without the hotel's approval.

15. Conduct and consideration

Guests must show consideration for other guests, staff, buildings and operations. Serious disturbance, threats, violence, damage or other unacceptable conduct may require a guest to leave and, where lawful, result in refusal of the remaining stay without refund.

16. Damage

A guest may be liable for damage caused intentionally or negligently by the guest or someone for whom the guest is responsible. Compensation is limited to the actual damage or restoration cost.

17. If the booked room is unavailable

If we cannot provide the booked room type, we first try to offer an equivalent or better alternative at no extra cost. If no reasonable alternative is available, the matter is handled fairly and under applicable law.

18. Problems during the stay

Tell reception or the responsible member of staff about a problem promptly so that we can investigate and try to resolve it during your stay. Any price reduction or compensation is assessed under applicable law and the circumstances.

19. Circumstances outside our control

We are not responsible for delay or failure caused by extraordinary circumstances outside our reasonable control that could not reasonably be foreseen or avoided, such as major operational disruption, official decisions or natural events. Mandatory rights remain unaffected.

20. External services and partners

Some activities or parts of packages may be delivered by external partners. Any special rules or safety requirements are communicated during booking or by the provider.

21. Personal data

Söderfors Resort & Spa AB processes personal data under applicable data protection law. More information is available in our privacy policy at /en/privacy-policy/.

22. Complaints and disputes

Contact us promptly if you are dissatisfied so we can investigate and try to resolve the issue. Consumers may in some cases refer a dispute to the Swedish National Board for Consumer Disputes, ARN; information is available at arn.se.

Disputes are otherwise decided under Swedish law by a competent Swedish court unless mandatory consumer protection rules provide otherwise.

23. Changes to the terms

We may update these terms. A completed booking is governed by the version and specific terms that applied when it was made. The latest version is published at soderforsherrgard.se.

24. Contact

Questions about a booking or these terms can be sent to Söderfors Resort & Spa AB, Söderfors Herrgård 1, 815 76 Söderfors, Sweden. Telephone: +46 293 76 10 20. Email: [email protected].